Terms of Service

1. Agreement to Terms

Welcome to Washcloud. These Terms of Service ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("Subscriber," "Store Owner," "you"), and Washcloud Ltd. ("Washcloud," "we," "us," or "our").

These Terms govern your access to and use of the Washcloud point-of-sale, customer relationship management (CRM), and multi-branch management platform (collectively, the "Service"). By creating an account or using the Service, you agree that you have read, understood, and agreed to be bound by all of these Terms. If you do not agree, you must discontinue use immediately.

2. Description of Service

Washcloud is the global digital backbone for the cleaning industry, providing an enterprise-grade operating system for laundromats, dry cleaners, and detailing services. The Service includes, but is not limited to:

• Multi-branch point-of-sale (POS) and checkout routing.
• The Washcloud Camera Engine, designed to capture high-resolution condition photos to prevent operational friction and disputes.
• Automated CRM and messaging capabilities natively integrated with the WhatsApp Business API.

We reserve the right to modify, update, or discontinue certain features of the Service at any time to improve overall platform performance.

3. Account Registration & Security

To use Washcloud, you must register for an administrative account.

• Multi-Branch Management: If you manage a franchise or multiple locations, you are entirely responsible for the activity of all staff members ("Users") operating under your tenant account.
• Credential Security: You agree to keep your passwords confidential and will be responsible for all use of your account and passwords. Washcloud implements ironclad digital boundaries, but we cannot be held liable for breaches caused by poor local password management or unauthorized physical access to your hardware at the counter.

4. Subscription, Billing & Payments

Washcloud operates on a Software-as-a-Service (SaaS) subscription model.

• Billing Cycles: Subscription fees are billed in advance on a monthly or annual basis, depending on the plan you select.
• Automatic Renewal: To ensure uninterrupted Service at your counters, subscriptions automatically renew unless you cancel your account prior to the end of the current billing cycle.
• Payment Failures: If your payment method fails, Washcloud reserves the right to suspend access to your account (including POS capabilities and automated messaging) until the outstanding balance is cleared.
• No Refunds: Subscription fees are fully earned upon payment and are non-refundable. We do not provide refunds or credits for partial months of service or unused accounts.

5. Acceptable Use & Meta API Rules

Your use of the Service must comply with all applicable local, national, and international laws. Furthermore, because Washcloud integrates deeply with third-party infrastructure, you agree to the following strict usage rules:

• Meta Embedded Signup: To utilize Washcloud's automated WhatsApp notifications, you must connect a valid WhatsApp Business Account. By doing so, you explicitly agree to comply with Meta's WhatsApp Business Terms of Service and Commerce Policy.
• API Revocation: Meta actively monitors messaging quality. If Meta flags your business for spam, abuse, or policy violations, they may suspend your WABA_ID or Phone Number ID. Washcloud is not liable for any disruption in your messaging capabilities resulting from a Meta-enforced suspension.
• Prohibited Content: You shall not use Washcloud's messaging engine to transmit spam, deceptive promotional offers, or illicit content.

6. Data & Camera Engine Usage

Radical transparency protects both you and your customers. Our proprietary Camera Engine allows you to embed condition photos directly into digital receipts.

• End-User Consent: As the Store Owner (Data Controller), you are entirely responsible for obtaining any necessary legal consent from your customers ("End-Users") before capturing, uploading, and storing photos of their garments or property.
• Visual Proof: Washcloud securely stores these photos to protect you from unwarranted disputes. However, you retain ownership of all operational data you input into the Service.
• Prohibited Media: You agree to use the Camera Engine strictly for business operations (e.g., documenting stains, tears, or item conditions). Capturing or uploading inappropriate, sensitive, or illegal imagery is strictly prohibited and will result in immediate account termination.

7. Intellectual Property

• Washcloud's Rights: We retain all rights, title, and interest in and to the Washcloud platform, including the underlying code, databases, UI/UX design, and the Washcloud logo. You may not reverse-engineer, duplicate, or resell the Service.
• Your Rights: You retain all rights to your specific business data, customer lists, and financial records ("Customer Data"). You grant Washcloud a limited license to host and process this data solely to provide the Service to you.

8. Limitation of Liability

Washcloud is engineered for absolute reliability, but local internet conditions and hardware differ globally.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WASHCLOUD LTD. SHALL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR BUSINESS INTERRUPTION ARISING FROM YOUR USE OF THE SERVICE.

We do not warrant that the Service will operate flawlessly in the event of local telecommunications failures, hardware malfunctions (such as broken receipt printers or offline cameras), or third-party API outages (such as WhatsApp downtime). In no event shall Washcloud's aggregate liability exceed the total amount paid by you for the Service in the twelve (12) months preceding the claim.

9. Termination

• By You: You may terminate your subscription at any time through your Admin dashboard. Upon termination, your recurring billing will cease, and you will retain access until the end of your current paid billing cycle.
• By Us: We may terminate or suspend your account immediately, without prior notice or liability, for any breach of these Terms, non-payment, or violation of Meta's API rules.
• Data After Termination: Upon termination, we may securely delete your operational data and Camera Engine photos in accordance with our Privacy Policy. It is your responsibility to export your required records before canceling.

10. Governing Law & Dispute Resolution

These Terms and your use of the Service are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any legal action or proceeding related to your access to or use of the Service shall be instituted in a state or federal court in Kano State, Nigeria.

11. Contact Information

If you have any questions or require support regarding these Terms of Service, please contact us: